Frequently Asked Questions

Many people are interested in the Lex subscriptions. Lex completed over 350,000 repairs in over 100,000 homes, numbers that continue to grow every day. Are you still paying call-out charges for your home repairs? Subscribe to Lex now and benefit as much as all our other subscribers.

 

As the repair service offered by Lex is unique in the Netherlands, home owners regularly call us with questions. How does Lex do this? And we get it, having a subscription for home repairs is something to get used to. Consumers tend to forget that insurance companies only cover the consequential damage caused by calamities. Lex repairs the cause. Here are the most frequently asked questions:

Lex tries very hard to offer as much repairs as possible within your subscription. The most common repairs are all included.
Your initial subscription has a 12 month duration, after which Lex can be cancelled monthly.
Call-out charges do not exist with Lex, and if you need us urgently, no surcharges apply. All our other rates are highly competitive. If you’re so lucky that you’ll never need repairs, the Lex subscription still offers you daily peace of mind. And the truth is, something will break eventually, such is life.
Of course you can! During calamities, feel free to call us in the middle of the night. Lex is available 24 hours a day, 7 days a week.
Absolutely. And the great thing is: you’ll never pay a call-out charge.You always pay a fixed fee that varies for each repair request. And as a subscriber, you’re always offered a very competitive rate.
Don’t worry, there’s no catch. We do understand that you’re being careful with a new concept like this though. Lex is able to charge fixed prices as we accurately analyse the costs of all frequent repairs.
The easiest way to subscribe is right here on our website,using this page.  You’ll receive an e-mail confirmation with all the information you need. If you need us urgently, you can also subscribe by phSeven. Call us at +31(0)88 - 011 70 50.
Yes, your subscription will start immediately.
No, not every single repair is covered by your subscription. First: Lex will only carry out actual repairs as a part of your subscription. Second: the costs of your repair request are covered up to € 500 with your subscription. In a (rare) situation that your repair would exceed this amount, the additional costs are charged per minute.
The Lex team selects partners to complete your repairs. All of them are experts who know how to professionally carry out repairs. SomeSeven will therefore visit you to complete your repair on behalf of Lex. As we only work with certified professionals, you receive quality, service and warranty. Lex enforces strict rules with which the expert must abide, and which we verify.
No, Lex does not work with estimates. An estimate is always, well, an estimate, in which the expert takes various uncertain aspects and risks into account. This means you’ll often pay too much for your repair. Lex analyses the costs of all repairs we completed (over 350,000). That’s why Lex offers fixed rates for repairs that aren’t included with your subscription.
Ai, that’s unpleasant. And Lex even sent you an additional text message to remind you when the repair expert would visit your home. Of course, Lex will return to help you, but he couldn’t carry out any work while waiting for you the first time, so he’ll have to send you a € 60 bill for that time spent.

 

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